Medical devices in your home?
We may be able to help.

If you or someone in your household has a qualifying medical condition or  a need for certain medical devices, you may qualify for the Medical Baseline Allowance Program.  Apply today to see if you can receive more electricity at a lower rate.  Medical Baseline can help you save!

Medical Baseline

Medical Baseline Allowance Program Overview

The Medical Baseline Allowance Program provides an additional amount of gas and electricity at the lowest rates for residential customers.  Medical Baseline customers on the un-tiered rate (referred to as TOU-ELEC) may be eligible to receive a 20% discount on their electric charges. 

Anyone who uses certain medical devices or needs space heating or air conditioning because of  a medical condition may qualify.  We recognize certain needs require increased  energy use and offer this program to help reduce your monthly bill.   

 

How To Qualify  

  • You must have a qualifying medical condition or use qualifying medical equipment. See full list below. 
  • Fill out a "New Application," have it certified by your physician and return it to the address listed on the application.  
  • The person with the qualifying medical condition  must live at the address on the application.  Their name does not need to be on the bill, but the person whose name is on the  bill must sign the application.
  • The medical equipment must be for home-use only. 

Qualifying Medical Devices and Equipment

Compromised immune system or life-threatening illness

Hemiplegia

Multiple Sclerosis

Paraplegia

Quadriplegia

Scleroderma

Air Mattress/Hospital Beds

Apnea Monitors

Breather Machines (IPPB)

Compressors/Concentrators

Continuous Positive Airway Pressure (CPAP)

Dialysis Machines

Electrostatic Nebulizers

Electric Nerve Stimulators

Hemodialysis Machines

Infusion Pumps

Inhalation Pulmonary Pressure

Iron Lungs

Left Ventricular Assist Devices (LVAD)

Lympha Press Devices

Motorized Wheelchairs

Oxygen Generators

Pacemaker Monitor/Defibrillator

Pressure Pads

Pressure Pumps

Pulse Oximeters/Monitors (must be used with other medical devices, cannot be powered by battery)

Respirators (all types)

Suction Machines

Air filters

Heating pads

Humidifiers

Pool or tank heaters

Saunas or hot tubs

Vaporizers

Whirlpool pumps

Apply Today

Please email your completed application and signed doctor form to  [email protected].  If your application is incomplete or if you do not provide a signed doctor form, your application will not be processed.  

The application is also available in other languages: 

Power Outages and Other Emergencies

While we do our best to avoid outages, we cannot guarantee that the power will always be on.  Especially if you live in high fire risk areas.  We'll always attempt to notify you in advance of a state-directed power outage, which is why it's important we have your most up-to-date contact information.  However, if you're in a life-threatening situation and you  require medical equipment for life support please  call 911.

If possible, you should also make arrangements for a back-up power supply in case of an outage.  If you'll be using a generator during an outage, state law requires that you call and notify us that you have a generator.  

During high fire risk weather conditions, a Public Safety Power Shutoff (PSPS) may be called as a last resort to help prevent potential wildfires.  To understand more and be prepared visit our  Public Safety Power Shutoff web page. 

Update Your Contact Information

For your safety, it's important we have your correct contact information in case of an emergency or outage.  To check or update your contact information visit  400online.net/myenergycenter web page and follow these instructions:

  • Login to My Energy Center.  If you're new to My Energy Center you'll have to register.  
  • On the home page click on your profile name in top right corner
  • Then click on "My Profile" and update your contact information  

If you need any additional help with your contact information, you can  reach us at 1-800-411-7343 , Monday - Friday 7 a.m. to 8 p.m.  or Saturday 7 a.m. to 6 p.m. 

 

Updating Your Application

Renewing Your Application

If you're enrolled in the Medical Baseline Program, at some point, you'll be asked to renew your application.  

Non-Permanent Condition

If the doctor certifies the medical condition is not permanent,  we'll require completion of a new application with a doctor's certification every two years. 

Permanent Condition

If the doctor certifies the medical condition is permanent, we'll require completion of a form self-certifying your continued eligibility for the Medical Baseline Allowance every four years.  If you fall into this group, we'll send you a renewal notice in the mail.
 

If you’re enrolled in Medical Baseline and move, your enrollment will automatically transfer with you.  You do not need to contact us.

If the medical equipment is no longer needed, or if the person using it no longer lives at the address where the allowance is given, please contact us at [email protected]  or call 1-866-463-0070 Monday-Friday 7 a.m. to 4 p.m.

Contact Us

If you need to speak to a representative regarding program enrollment or recertification , you can reach us via phone or email.