Level Pay Program
Get a More Predictable Bill Each Month
To help make your bills a little more predictable, we have a solution for the highs and lows of seasonal energy bills. Level Pay is a budgeting tool that automatically averages your energy bill every three months so you can budget more easily.
Here's How It Works
Level Pay starts with the average dollar amount on your last twelve energy bills. You’ll be billed this same amount for the first three months, even if your energy use varies. After that, your payment amount is adjusted once every three months, based upon your actual energy use.
On each monthly bill, we’ll also show you how much energy you actually used, as well as the cost.
Enrolling is Easy
Sign up for Level Pay online with My Energy Center. It's simple, and takes a few minutes.
- Login to My Energy Center
- Click the Billing tab in the main navigation
- Click the Level Pay option
- View your estimated monthly payment and sign up
Once enrolled, Level Pay will begin with your next bill. For most customers, this is the following month.
Net Energy Metering customers are not eligible for this program, per the details of their pricing plans.
Customers starting new service must have at least one month of usage data to calculate estimated quarterly payments. Customers with at least three months of usage data can expect more precise quarterly payment estimates.
Customers Receiving Service from Other Service Providers
If you receive service from a service provider other than SDG&E, for example a Community Choice Aggregator (CCA) or Electric Service Provider (ESP) you can sign up for the Level Pay Plan (LPP).
Frequently Asked Questions
Level Pay will make your bills more predictable but will not necessarily lower your bill. The key benefit is that Level Pay will help you avoid those bill spikes during the hot summer months or cold winter months if you’re using more energy to keep your home comfortable. If you're looking for discount information please visit 400online.net/assistance.
Yes, you can enroll in Level Pay. Your initial bill amount will be calculated using the available billing history including the current month’s usage.
Once enrolled, the newly calculated average would be present on your next bill cycle. For most customers, this is the following month.
If your usage is over or under your calculated 12-month average usage, it will be reflected the next time your bill is recalculated to determine your fixed bill amount, which occurs every three months, using the previous 12 month period. Actual consumption on your billed amount can be tracked on your monthly statement.
Yes. You can prepay three months during the first month because you will know what your payments will be.
There are no enrollment fees associated with Level Pay and you may get off the plan at any time.
Yes, if you are a medical baseline or CARE customer, you may participate in Level Pay.
Net Energy Metering customers are not eligible to enroll in Level Pay.
Level Pay is a program that averages out your bill and allows you to budget more easily.
Customers eligible for the Level Pay Program (LPP) service are:
- Community Choice Aggregation (CCA) and Direct Access (DA) customers. The LPP amount for UDC billed CCA and DA customers is calculated using both the customers’ UDC and CCA charges.
- Commercial electric customers with maximum monthly demand < 500kW per month
- Commercial gas customers using < 250,000 therms of gas per year, who are not Core Aggregation Transportation (CAT) customers.
- GT or DT (Mobile Home Parks)
Note: Co-Generation accounts are not eligible for LPP and Net Energy Metering (NEM) customers are not eligible for Level Pay.
When you cancel Level Pay, a settlement balance is calculated. Your settlement balance is the difference between what you’ve paid and your actual energy costs. It could be an amount due or owed to you, and will applied to your next bill.